Urgent Care and Emergency Departments improve the patient experience and reduce wait times with Check-in Express, a privately-branded online reservation system from ER Express that seamlessly integrates into your website. While patients love the convenience to streamline their visit, your staff can smooth out surges in patient volume to improve throughput.
- Attracts new patients because of the convenience to hold their place in line, online
- Helps enhance patient satisfaction by streamlining their visit to your urgent care or ED
- Improves throughput by managing patient flow and staggering patient arrival times
Requires integration with athenaCollector®
- Urgent Care and Emergency Departments differentiate themselves in the marketplace and attract new customers with a simple, consumer-friendly service that lets patients hold their place in line, online. Providers can manage patient flow better because the schedule settings give them control over the inventory of open time slots they offer to patients. Staff can smooth peaks in patient volume and make real-time adjustments to decongest the waiting area. Self-reservation patient information flows into your practice management system.
Patient Check-in. Custom designed buttons, banners, check-in “widget”, and reservation form for you website are mobile-friendly and branded to your organization.
Patient Communication. Mobile text messages and email keeps patients informed about their reservation and the optional post-discharge survey tool allows you to collect patient feedback.
Marketing Support. Search engine marketing, on site advertising, and other promotional and education support, designed for your organization, helps drive adoption and online conversion rates.
Onsite Training. Integrating our patient reservation process into your workflow is done onsite by our team that includes practicing clinicians who use Check-in Express at their facility. Your staff will benefit from training by experienced nurses who can help ensure a smooth implementation.