Social media and the popularity of consumer-driven content sites such as Yelp and TripAdvisor have increased the impact of the customer satisfaction in consumer’s buying preferences. MYIdealDOCTOR and ER Express are on the front-lines for health care providers’ interaction with their patients.
This article nicely highlights that in a world where consumers are shouldering more of the financial responsibility for their health care, how consumers perceive the satisfaction and quality of providers will continue to grow. MiD and ER Express help their provider partners with real-time feedback of the patience experience and, we believe, enhance their satisfaction.
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The initiative has been so successful that plans are underway to expand it into more hospitals.